How e-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

E-commerce is now emerging as a new method of business providing easier way to do transactions. It benefits those who are busy with works and provides 24 hours of services. Furthermore, people who used it commented that the services are actually faster than traditional method of doing business.

It is said to reduce cycle time for dealing with customers and suppliers. How? The traditional method of business involves multiple parties such as retailers, advertisers, brokers and many more. With e-commerce, the customer can contact straight with the supplier and as the products are completed, they are sent straight to customer without wasting time dealing with retailers and so forth. In fact, with the elimination, more costs are reduced such as time wastage and commissions to the parties.

Employees feel more satisfied as well because more authorities are given thanks to benefit from e-commerce. E-commerce reduces tall structure of an organization. When e-commerce is implemented, it does not require more managers to involve in decision making. Workers dealing in production line can possibly be authorized for dealing with e-commerce transactions too. Workers who have knowledge about advertising can be authorized for marketing through e-commerce. Empowerment is given to employees to deal with customer relations through e-commerce without supervision from higher managerial level due to the 24 hours online service. Indirectly, it creates job satisfaction, job enrichment and also reduces costs for managerial levels.
E-commerce enhances customers' satisfaction on the service. Customers prefer to use e-commerce method due to the convenience. Then, it creates user friendly environment and customers can comment and gives feedback about services provided by an organization no matter when and where the customer is.

Conclusion is e-commerce provides many benefits to its clients and this is an issue of the increasing of its usage by many organizations in the world.

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