E-Commerce

Showing posts with label Week 3. Show all posts
Showing posts with label Week 3. Show all posts

Sunday, June 29, 2008

An example of an E-Commerce failure and its causes

As many companies adopting e-commerce found the successes of doing so, some companies however failed to sustain its competitive advantages. Probably the increasing of online threats and breakdowns created hostile environment to such organizations. As eBay emerged as best auctioning organization, there are controversies of why e-commerce failed to provide the best services to the company.

Reported in June 10 to 11, 1999 eBay had to temporarily close the site for 22 hours due to web failure. Significant failures also experienced by eBay and several outages have since suffered which totaled up to more than 70 hours during the first seven months. During the crisis, the stock market plummeted making it suffered $5.7 billion loss of market capitalization.

When examined by the experts, it is revealed that the database were corrupted and needed rebuilding which causes the prolonged outages and eBay failure in provision of redundant and scallable web architecture. Besides, e-commerce requires more expertise and marking one of the failures is due to lack of experts in eBay to update and maintenance of the site to keep it running. With the complexity of the website due to geographical expansion, it is difficult to maintain well of the website and it is also a cause of several outages to occur.

Controversies also occur about the account stealing in eBay.com. Report shows that eBay was vulnerable to attacks such as SQL injections and IFrame code directing users to Trojan infected website. The attack known as phishing cannot be detected during electronic transaction and is proved to be failure to e-commerce. As a result, eBay have to increase the cost to shun those attacks from its website. Next, attack from hacker namely 'Valduz' from Romania to breach the security of eBay. Other problems occurred is due to online gambling services that are illegal was aided by eBay and other subsidiaries including PayPal. Result is, they have to pay $10 million fine. The bottom line is, no matter how develop the e-commerce is, due to its benefits, many are misusing it and it is agreeable that this is the failure of e-commerce to overcome such situations.

The conclusion is, no doubt e-commerce sees more of its benefits, but it requires many expertise to deal with and to provide security as more threats are reported nowadays. With the introduction of more viruses such as Malware, Adware and other cyber crimes by hackers to misuse the e-commerce system, it becomes a limitation to many organizations that adopted this method of business.
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An example of an E-Commerce success and its causes

Increasing number of IT (Information Technology) users are encouraging even businesses to take part in online business namely e-commerce. Introduced as Electronic Data Change (EDI) and Electronic Funds Transfer (EFT) around 1970s to send purchase order and invoices. The fast development of e-commerce allowed more companies to implement it.

One of them is eBay.com. The company found by a stranger, an Iranian descend born in France, Pierre Omdiyar realized that e-commerce actually provides many benefits and it can help to boost an organization's wealth. Started with auctioning a broken laser printer, and the success of the sales encouraging him to auction more products. With e-commerce, it helps him to communicate with bidders through e-mail and customer services. As eBay.com went public on 21st September 1998, the company increased the number users and bidders. Due to the successes, eBay purchased PayPal, also an e-commerce pay-per-click site and the number of revenues from advertising, subscription and many more rocketed due to the benefits of e-commerce. Around June 2005, 15000 members of eBay Developers Program was introduced enabling software developers to intergrate with eBay. This measure was taken to support the buyers and sellers and the affiliates and one of the successes of e-commerce into playing the role in eBay.

The convenience usage of e-commerce helps eBay into auctioning more products such as collectibles, decors, furnitures and more and even unused items and celebrities' properties. In addition, to users from other countries excluding US and UK, it is required that they use PayPal services. This method encouraged eBay to gather more revenue because of the services provided and advertisement from this site after limiting more products to using PayPal as payment service. Another success shown by eBay after implementing e-commerce is the introduction of eBay express. It works faster because the introduction of eBay express is to the users of United States using addresses. Buyers can load products from multiple sellers into shopping cart provided in the website and it is a smarter way of doing transactions by eBay.

With more successes seen after adopting e-tailing by eBay, there are more sites introduced like eBay Community Wiki, an e-commerce method of Questions& Answers guides to users and eBay Blog site as forum, Chat Room and Discussion Board. More e-commerce benefits reflected and eBay adopted such as SMS and WAP alerts via mobile phones and many more. There are specialties sites that are shown as e-commerce successes such as Best of eBay for finding most unusual items and eBay Pulse to providing information about best sellers and most searched items.

Notice that most eBay websites worked with the use of e-commerce accept for shipping the products. The profit sustained by eBay is tremendous. Revenue from eBay are generally through fees and per listing fees may up to $ 80. Only in Mexico, eBay gained profit of 1% of the successful sales and in UK alone, eBay may mark its profit of £0.15 to £3. And in 2008, the profit from usage of PayPal increased 17% and in eBay alone, it increased 61% all reflected by total payment volume from both sites and of course, eBay move forward to expanding the international trades to many countries with different domain name.

Conclusion, e-commerce plays an important role in many organizations. Not only due to its convenience but smart usage and less time consuming, thus it is a success to most organizations that adopted this business strategy. As a result, many organizations not only eBay but Amazon.com and Google as well has successfully gained wealth for their companies.
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Monday, June 16, 2008

How e-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

E-commerce is now emerging as a new method of business providing easier way to do transactions. It benefits those who are busy with works and provides 24 hours of services. Furthermore, people who used it commented that the services are actually faster than traditional method of doing business.

It is said to reduce cycle time for dealing with customers and suppliers. How? The traditional method of business involves multiple parties such as retailers, advertisers, brokers and many more. With e-commerce, the customer can contact straight with the supplier and as the products are completed, they are sent straight to customer without wasting time dealing with retailers and so forth. In fact, with the elimination, more costs are reduced such as time wastage and commissions to the parties.

Employees feel more satisfied as well because more authorities are given thanks to benefit from e-commerce. E-commerce reduces tall structure of an organization. When e-commerce is implemented, it does not require more managers to involve in decision making. Workers dealing in production line can possibly be authorized for dealing with e-commerce transactions too. Workers who have knowledge about advertising can be authorized for marketing through e-commerce. Empowerment is given to employees to deal with customer relations through e-commerce without supervision from higher managerial level due to the 24 hours online service. Indirectly, it creates job satisfaction, job enrichment and also reduces costs for managerial levels.
E-commerce enhances customers' satisfaction on the service. Customers prefer to use e-commerce method due to the convenience. Then, it creates user friendly environment and customers can comment and gives feedback about services provided by an organization no matter when and where the customer is.

Conclusion is e-commerce provides many benefits to its clients and this is an issue of the increasing of its usage by many organizations in the world.
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Revenue model for google, Amazon.com and eBay

Upon application e-commerce, Google.com generated its income from advertisements, Gmail, services such as news, blogs, flash player and many more has more revenue sources compare to Amazon.com and Ebay.



Furthermore, Google also espanding its income for AdSense and provides online games download. It reflects that Google is trying to top the competitive advantages compared to other search engines. Besides, Google provides easiest method of search engine like google images, picasaweb, geocities, scholars and so forth. However, compared to Amazon and Ebay, Google does not specify their auctioning products but does help in job searching.



Amazon as example the world's biggest online bookstore after implemented the e-commerce sustained their competitive advantages because of its provision of variety of books. Compared to other bookstores, none can advertise as variety as Amazon did. Neither Google will do and that's the limitation in Google.com. No doubt Google scholar do provide journals and books online, but not sufficient and as updated as Amazon.



Ebay on the other hand generalized on auctioning the products as well as advetising. Known as the world's largest online auctioning however has limitations. One of the limitations is the auctioning too general and depends on third party to post their products. Unlike Amazon, the products advertised are first hand and accepted by many. Ebay's products are usually second hand and not favorable to many online users. However, their revenue income from advertising and transactions are generally accepted and that's why it became the most popular online auction hotspot.



Related links :
http://www.organicspam.com/google_revenue_model.asp

The History and Evolution of E-Commerce

One of the most popular activities on the Web is shopping. You can shop at your leisure or anytime. In addition, anyone can have their pages built to display their specific goods and services. E-Commerce refers to, how Information Technology has transformed business processes.

There have been several key steps in the history of e-commerce. At first, the term E-Commerce meant the process of execution of commercial transactions electronically with the help of the leading technologies such as Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT), which gave an opportunity for users to exchange business information and do electronic transactions. The ability to use these technologies appeared in the late 1970s and allowed business companies and organizations to send commercial documentation electronically.

In the early years, there were several different EDI formats that business could use, so companies still might not be able to interact with each other, because there were high cost of EDI prohibited small businesses and medium-sized companies from participating in the E-Commerce. Besides that, slow development of standards hindered the growth of EDI; and the complexity of developing EDI applications limited its adaptation to a narrow user base. However, in 1984 the ASC X12 standards became stable and reliable in transferring large amounts of transactions.

The next major step of E-Commerce occurred in 1992 when the Mosaic web-browser was made available; it was the first ‘point and click’ browser. The Mosaic browser was quickly adapted into a downloadable browser, Netscape, which allowed easier access to E-Commerce.

The development of DSL was another key moment in the development to of e-commerce.

Although the Internet began to advance in popularity among the general public in 1994, it took approximately four years to develop the security protocols (for example, HTTP) and DSL which allowed rapid access and a persistent connection to the Internet.

Christmas of 1998 was another major step in the development of e-commerce. AOL had sales of 1.2 billion over the 10 week holiday season from online sales.

The development of Red Hat Linux was also another major step in E-Commerce growth. Linux gave users another choice in a platform other then Windows that was reliable and open-source. Microsoft faced with this competition needed to invest more in many things including electronic commerce.

In 2000 a great number of business companies in the United States and Western Europe represented their services in the World Wide Web. At this time the meaning of the word ecommerce was changed. People began to define the term ecommerce as the process of purchasing of available goods and services over the Internet using secure connections and electronic payment services.

Although the dot-com collapse in 2000 led to unfortunate results and many of ecommerce companies disappeared, the “brick and mortar” retailers recognized the advantages of E-Commerce and began to add such capabilities to their web. By the end of 2001, the largest form of E-Commerce is Business-to-Business (B2B). Businesses involved in B2B sell their goods to other businesses. In 2001, this form of e-commerce had around $700 billion in transactions.

It also can be seen that there will be a large growth in Business-to-Consumer (B2C) e-commerce, which online businesses is selling to individuals. However, even though B2C electronic commerce may be the most recognizable there are different varieties.

Other varieties growing today include Consumer-to-Consumer (C2C) where consumers sell to each other, for example through auction sites.

Peer-to-Peer (P2P) is another form of e-commerce that allows users to share resources and files directly. According to all available data, E-Commerce sales continued to grow in the next few years and, by the end of 2007, ecommerce sales accounted for 3.4 percent of total sales.

Ecommerce has a great deal of advantages over “brick and mortar” stores and mail order catalogs. Consumers can easily search through a large database of products and services. They can see actual prices, build an order over several days and email it as a “wish list” hoping that someone will pay for their selected goods. Customers can compare prices with a click of the mouse and buy the selected product at best prices.

Online vendors, in their turn, also get distinct advantages. The web and its search engines provide a way to be found by customers without expensive advertising campaign. Even small online shops can reach global markets. Web technology also allows to track customer preferences and to deliver individually-tailored marketing.

History of ecommerce is unthinkable without Amazon and Ebay which were among the first Internet companies to allow electronic transactions. We now enjoy the buying and selling advantages of the Internet. Currently there are 5 largest and most famous worldwide Internet retailers: Amazon, Dell, Staples, Office Depot and Hewlett Packard. According to statistics, the most popular categories of products sold in the World Wide Web are music, books, computers, office supplies and other consumer electronics.

History of ecommerce is a history of a new, virtual world which is evolving according to the customer advantage. It is a world which we are all building together brick by brick, laying a secure foundation for the future generations.

Related Link:
1.http://www.encyclopedia.com/doc/1P3-1074250791.html
2.http://newmedia.medill.northwestern.edu/courses/nmpspring01/brown/Revstream/history.htm
3.http://www.darwinproductions.net/Products/EvWebULeCom/

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